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Technical FAQ's
Q: My Stafford loan amounts along with my other aid are sufficient to cover my
semester bill, can I decrease those loans?
A: You can make adjustments to your Stafford Loans be selecting the "Stafford
Loan Decrease" link on eLion.
Q: It is the first week of classes and I still haven’t received my refund, what
is the hold up?
A: A hold on a refund could be caused by a number of different things: A) If
you are registered for less than 12 credits and have not set your part-time
indicator. B) You have an academic or billing hold on your account. C) You
have not set up Rapid Refund so that the money is directly
deposited into a checking or savings account. This is done on under the
"Refund Information" link on eLion.
Q: The FAFSA site is asking for a Federal PIN number for the parent and student
to sign the form electronically. Where
can I get a PIN? Or if I had one and lost it, can I have it resent?
A: You can request a duplicate PIN or create a new PIN on the
Federal PIN Web site.
Q: We don’t have a computer at home. How are we expected to complete all of
this electronically?
A: Computers are becoming more and more of a necessity, especially in the lives
of college students. Computers can be used at family and friends homes, as
well as at local schools, libraries and colleges.
Q: Why is it important for me (A Penn State college student) to set up my Penn
State email account?
A: It is important for all Penn State University students to set up their email
accounts as quickly as possible. The reason is that most information
sent to students is electronic. Access information, billing information, academic
and financial aid information is being sent to you almost on a daily basis. If
you fail to set up your account you could be missing opportunities for
scholarships, class assignments, etc.
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