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Technical FAQ's
Q: My Stafford loan amounts along with my other aid are sufficient to cover my
semester bill can I decrease those loans?
A: You can go make adjustments to your Stafford Loans be selecting "Stafford
Loan Decrease" from the eLion (www.elion.psu.edu) menu.
Q: It is the first week of classes and I still haven’t received my refund, what
is the hold up?
A: A hold on a refund could be caused by a number of different things: A) If
you are registered for less than 12 credits and have not set your part-time indicator.
B) You have an academic or billing hold on your account. C) You
need to go to www.elion.psu.edu under
Refund Information and set up Rapid Refund so that the money is directly
deposited into a checking or savings account.
Q: I try to log in to sign my Master Promissory Note for my Stafford Loan but
the site is very slow or locks my computer up how can I prevent this?
A: First, always make sure to read all directions and make sure you have the
correct software listed at the site. Second, if you do have all the correct
software it could be an issue with server and site traffic. Try logging in
at another time, possibly later at night or earlier in the mornings when
traffic would be lighter.
Q: I log in to sign the Federal Master Promissory Note or complete a PLUS loan
application and it asks me for a User ID and Password what is that?
A: This is a unique and secure user ID for the PHEAA system THIS IS NOT YOUR
FEDERAL PIN NUMBER. If you have logged into this system before you will need
to find you user ID and password. If you are a new user you will need to
create one. Both of these procedures are listed below the log-on information.
Q: What if I logged into the PHEAA site before but can’t find or remember my
User ID or Password?
A: You can contact AES/PHEAA Technical Service at 1-800-233-0557 and request
that your User ID and password be reset.
Q: The FAFSA site is asking for a Federal PIN number for the parent and student
to sign the form electronically. Where
can I get a PIN? Or if I had one and lost it can I have it resent?
A: Go to www.pin.ed.gov.
Q: We don’t have a computer at home. How are we expected to complete all of
this electronically?
A: Computers are becoming more and more of a necessity, especially in the lives
of college students. Computers can be used at family and friends homes, as
well as at local schools, libraries and colleges.
Q: Why is it important for me (A Penn State college student) to set up my Penn
State email account?
A: It is important for all Penn State University students to set up their email
accounts as quickly as possible. The reason is that most information
sent to students is electronic. Access information, billing information, academic
and financial aid information is being sent to you almost on a daily basis. If
you fail to set up your account you could be missing opportunities for
scholarships, class assignments or worse.
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